Privacy Policy
LUDIO X Pty Ltd (ABN 84 679 379 214), trading as LUDIO X Media. Last updated 9 September 2026.
We're a Perth media agency. We collect a small amount of personal information so we can reply to you, book you in and do the work you've asked for. This page says what we collect, why, where it goes and how to get it changed or deleted. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. What we collect
- Contact details: your name, email address and phone number.
- What you tell us: answers you give on an enquiry or booking form, for example how long you want to book the studio and when.
- Business details: company name, job title and website, if you give them.
- Website data: standard analytics such as pages visited, device type and rough location, collected through cookies and similar tools.
- Content: photos, video and audio we record for you as part of a job.
2. Where it comes from
- Forms on this website.
- Lead forms on Facebook and Instagram (run by Meta). When you submit one, Meta passes your answers to us.
- Email, phone, WhatsApp and messages you send us.
- Meetings and calls, which we sometimes record and transcribe with your knowledge.
3. Why we use it
- To reply to your enquiry and confirm a booking.
- To quote, invoice and deliver the work.
- To keep a record of who we've spoken to and what was agreed.
- To send you our newsletter, only if you signed up for it. Every email has an unsubscribe link.
- To understand how the website is used and to improve it.
- To measure and improve our advertising on Meta and Google.
4. Who we share it with
We don't sell your information. We share it only with the tools and people we need to run the business:
- Meta (Facebook and Instagram) for lead forms and advertising.
- Google (Gmail, Calendar, Drive, Analytics) for email, scheduling, storage and website analytics.
- Notion, our client database.
- Xero and our bookkeeper, for invoicing.
- beehiiv, for the newsletter, if you subscribed.
- Zapier or similar, to move form entries into our database.
- Our team and contractors (editors, shooters, account managers), some based outside Australia, who need it to do the work. They're bound to keep it confidential.
- Anyone the law requires us to share it with.
Some of these providers store data outside Australia, mainly in the United States. By giving us your details you agree to that.
5. Cookies and advertising
This site may use cookies and the Meta Pixel to see how people use it and to show relevant ads on Facebook and Instagram. You can block cookies in your browser and change your ad settings inside your Facebook account.
6. How we keep it safe
Your details sit in password-protected accounts with two-factor login where available. Only people who need access have it. No system is perfect, so if something goes wrong we'll tell you and the regulator where the law requires it.
7. How long we keep it
We keep enquiry details for up to 2 years if you don't become a client, and client records for 7 years after the last job for tax and legal reasons. Photos and video are kept according to your agreement with us. Ask and we'll delete what we're not required to keep.
8. Your rights
You can ask us at any time to show you what we hold about you, correct it, or delete it. You can unsubscribe from marketing at any time. Email media@ludiox.com and we'll respond within 30 days.
9. Complaints
If you're not happy with how we've handled your information, email us first and we'll try to fix it. If you're still not satisfied you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
10. Changes
We'll update this page when something changes and put the new date at the top.
Contact
LUDIO X Media
Email: media@ludiox.com
Phone / WhatsApp: +61 426 376 795
Perth, Western Australia